Third-party sub-processes

Information about third-party programs that Hugo Systems uses to help process data.

To support delivery of our Services, Hugo Systems Pty. Ltd. (the company behind Hugo Systems) may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and Hugo Systems (the "Agreement").

Third parties

Hugo Systems currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, email and SMS and WhatsApp notifications. Prior to engaging any third party Subprocessor, Hugo Systems performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. Infrastructure Subprocessors

Hugo Systems may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

  • Amazon Web Services, Inc.
    • Activity: Cloud Service Provider
    • Location: United States
  • Digital Ocean, LLC.
    • Activity: Cloud Service Provider
    • Location: United States
  • Twilio, Inc. (optional)
    • Activity: Messaging Services
    • Location: United States
  • Shopify, Inc. (optional)
    • Activity: e-Commerce
    • Location: United States
  • Xero, Limited. (optional)
    • Activity: Bookkeeping
    • Location: New Zealand

Other Subprocessors

Hugo Systems may use the following Subprocessors to perform other Service functions:

  • New Relic, Inc.
    • Activity: Observability Platform
    • Location: United States
  • Functional Software, Inc.
    • Activity: Error tracking to performance monitoring
    • Location: United States
  • Freshdesk, Inc.
    • Activity: Help Desk
    • Location: United States
  • Stripe, Inc.
    • Activity: Cloud-based Online Payment Services
    • Location: United States
  • Yoco, Pty Ltd.
    • Activity: Cloud-based Online Payment Services
    • Location: South Africa
  • Payfast, Pty Ltd.
    • Activity: Cloud-based Online Payment Services
    • Location: South Africa